Local Delivery FAQ’s

//Local Delivery FAQ’s

What is considered “local” / what areas does Leo&Lucky’s Delivery service?

Check your local store to see your delivery zone.

Is there a minimum order required? What is the minimum order for free delivery?

The order must meet or exceed $49.00 before tax to qualify for the free delivery. If the order is less than this amount, there will be a minimal delivery fee of $4.95.

Is there a hidden delivery fee / are delivered items more expensive?

Absolutely not. We do not mark up delivery items. We are committed to our 3Cs: Cost, Convenience, and Community. The only potential fee is a flat $4.95 delivery fee for orders under $49.

Do I need to tip the delivery driver?

Our drivers are not permitted to accept gratuity. Delivery is a service we wish to provide our community to make shopping with us as cost effective and convenient as possible. Think of Leo&Lucky’s Delivery more like UPS than pizza delivery; our drivers do not depend on tips to supplement their wages.

What days does Leo&Lucky’s deliver? When will I receive my items?

Leo&Lucky’s will happily deliver your purchase Monday through Friday. Any orders placed before 10:00 AM will be delivered that same day and can be expected to arrive between 10:15 AM and 5:00 PM. Any orders placed after 10:00 AM will be delivered the following business day.

Can I schedule a certain time to receive my delivery?

Unfortunately, we cannot guarantee precise delivery times.

Do I need to be home to receive a delivery?

No. You will not be required to be home for delivery unless you have ordered refrigerated or frozen items. If you order cold products, we will require that you are home to receive your delivery to ensure the item(s) are kept at safe temperatures for your pet.  

How do I pay? Is my credit card information stored somewhere?

When you place your delivery order, you will pay over the phone via credit card. Your credit card information will never be stored for any reason, so we will ask for this with each order. While we have you on the line, we will ring you up under your current account in our system (or create one for you if you are a new customer) and enter your credit card information into our keypad manually. We forecast the ability to store your credit card information (if desired) once we launch our online ordering system.

Can I use Lucky2BLoyal, Leo&Lucky’s, Manufacturer’s or Competitor coupons with delivery?

With so many varieties of coupons in circulation we do not feel that we can properly manage these through our delivery system at present. Once we have our digital shopping experience in place, we predict that we will be able to accept our Lucky2BLoyal and store coupons at that time. Competitor and Manufacturer coupons will still likely require a visit to the store, but we are always happy to accept them!

Do I get Lucky2BLoyal points when I make a delivery order?

Yes! Lucky2BLoyal points are applied to your account and calculated the same for in-store and delivery purchases.

Can I get special order items delivered?

Of course! We require that special order items are paid for upon request of the desired item. The product will be delivered either the day we receive the product if it is before 10:00 AM or the following business day if we receive it later than 10:00 AM.

Can I get cold items, such as frozen foods, delivered?

Yes! You are able to order refrigerated items and frozen items, however, we require that you are home to receive these products when they arrive. These will be stored in a cooler with dry ice during transit to ensure they are kept at the proper temperature. The cold-chain is checked regularly throughout the day, and the driver will ask that you initial your receipt and confirmation of the temperature at time of delivery.

Can Leo&Lucky’s auto-deliver recurrent items, such as pet food and cat litter?

Absolutely! We can schedule a recurring order on a weekday that you prefer. We will contact you prior to every recurring order to confirm the purchase and obtain your preferred credit card for payment.

What if I want to return or refuse an item I received during a delivery?

As always, in the unfortunate event that you are not pleased with a product and would like to return it we will be happy to accommodate you. Please contact our store to let a staff person know that you have a return, and they will schedule a pick-up for the next regular delivery/pick-up day. If the driver is still present, they will take the item back the same day. In either case, the driver will write a return ticket that will be your receipt for a credit or refund, which will be managed by staff once the items are received back at the store. For details on our return policy, please visit this page.

Why is my delivery not in a Leo&Lucky’s box?

As part of our commitment to low prices, our community, and the environment, we recycle our boxes (and we hope you do as well!). Repurposing boxes from vendor deliveries allows us to maintain our overhead, and save a tree at the same time.

Does Leo&Lucky’s plan to offer online ordering with delivery in the future?

Absolutely! We are in the process of setting up a fully shoppable e-commerce system right here on our website. We will be sure to let all of our customers know just as soon as it is available! Get on our email list and be the first to know by filling out the form at the bottom of this page.

This is so cool! How do I let my friends know about Leo&Lucky’s Delivery?

Take a picture of your delivery and share on Facebook or Instagram using #LeoAndLuckysDelivery and your pet may be selected to receive some swag! Also, ask your delivery driver for a share with a friend coupon!

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Nicole Apostle is the marketing director at Leo&Lucky's.